1. In telegraphy, route selection, signaling, and circuit usage and availability for a call. 2. In universal personal telecommunications, the ability of a user to inform the network how to handle incoming calls in accord with certain parameters, such as the call originator, the time of day, and the nature of the call. Note: Call management is accom [..]

Call management is an application, running on the PBX or a separate computer, that collects information from an ACD. It enables customers to generate reports on the status of agents, splits/skills, trunks, vectors, and vector directory numbers.

See CSS Campaign Management System (CMS) A CMS is a database management (DBM) tool used by marketers to design single-channel or multichannel marketing campaigns and track the effects of those campaig [..]